Saturday, February 11, 2006

Boloco CEO John Pepper: An engaging example

In Boston, there is a chain of restaurants called Boloco (formerly ‘The Wrap’). When Boloco discontinued the roasted vegetables that were on their menu, a customer named Ben wrote to the CEO to complain. The CEO, John Pepper, actually wrote back to him. What follows is a shining example of great customer service. 

"Boloco CEO John Pepper: An engaging example" continued...

Posted by Jackie Danicki on 02/11 |  (0) Comments • (0) Trackbacks • Permalink
In:  Customer Service • Marketing •