United Airlines

United Airlines sure does put the “Kill me now” in customer service. I had my own run-in with United’s inept, apathetic staff back in March, but that’s nothing compared to what happened to my friend Nancy Rommelmann (linked above).

OMG! You’re so correct. As a long-time business traveler, I have watched the degradation of UAL’s service. Woe unto him who must fly through O’Hare. A few months ago my new bride and I were flying to San Antonio on our honeymoon. The schedule was to leave at 1:30 p.m. and arrive at our destination at 8:00 p.m. We didn’t arrive at our destination until 3:00 a.m. the next morning. I love it when you’ve flown hundreds of thousands of miles with their airline and the desk agent won’t even talk to you - instead referring you to a courtesy phone so you can be stonewalled by a faceless voice thousands of miles away.

Whew. I feel better. Thanks for letting me rant.

Amazingly I have only had one experience with United Airlines and that wasn’t a good one either. When will these guys realise that if one person complains about their poor servcie there are at least another 7 people who also had bad service, didn’t complain but will take their business elsewhere.

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