Sunday, March 05, 2006

Jeff Jarvis on Eos: "You're the boss"

I had the good fortune to meet media wonk - with credentials - Jeff Jarvis this week in London, after three years of knowing him through our respective blogs. Back in New York, Jeff reviews the new budget, all-first-class airline Eos.

Here’s the best analysis: My biggest — my only real — complaint on the way over was the pillow. It was some Nazipedic nightmare — you vill sleep zhis vay — and I felt quite churlish whining about it, but I did say in the comment card that I wanted a softer pillow. On the flight back, I gave the pillow a squeeze and it was like a cloud. The stewardess heard my reaction and said that oh, yes, they’d listened to customers’ suggestions and were replacing the pillows. Now that’s the ticket.

...A friend who took the airline said more than once that it’s better than taking a corporate jet. I agree, for the few times I ever took corporate jets I had to work the whole time and be nice to bosses. Here, you’re the boss.

How many of the companies you spend money with make you feel as if, with them, you’re the boss?